Shipping & Refund Policy
Mainland USA Free Shipping Delivery: Please expect your order to arrive within 3-8 business days.
Expanded Shipping Zones: We have expanded our shipping services worldwide to reach more customers. Our goal is to continuously add more countries to our list. Check our shopping cart page for the current list of serviced countries. Please note, international deliveries may take up to 6 weeks.
- Additional Shipping Fees: For delivery to Hawaii, Alaska and all countries outside of the US, a surcharge fee will apply to cover the associated expenses. All shipping charges are in USD and not refundable.
- Customs and Duties: please note that you are responsible for paying customs duties, fees, or taxes in your respective countries. Customs refers to charges imposed on items being shipped internationally, and these costs can vary depending on the items and countries involved in the shipment.
Shipping Limitations: Unfortunately, at this time, we are unable to ship to countries not listed above and PO or APO addresses. We apologize for any inconvenience this might cause and hope to include these shipping zones in the future.
- We appreciate your understanding and support. If you have any questions or need further assistance, feel free to contact us at firstname.lastname@example.org or call 1-888-808-EMMA (3662)
Multiple Product Orders: We aim to ship all products in your order together. If any products are unavailable, we will send them separately as they become available unless you tell us otherwise.
Order Acceptance Policy: An order confirmation does not mean we have accepted your order. We reserve the right to accept or decline your order for any reason or provide a lesser quantity.
- Out-of-Stock Products: We will ship your product when it becomes available. Orders placed by 12:00 PM PST usually ship within one business day. If a product is out of stock and not available for immediate shipment, we will place you on the waiting list for that product. You can cancel your order before it ships.
- As a sign of confidence in our supplement products, we provide you with a 90-day money back guarantee for our supplement products.
If you purchased Emma Relief and Konscious brand supplements from one of our official websites, and used them as directed for 30 days without complete satisfaction, you can return them for a 100% refund of the purchase price, excluding shipping and handling fee, if applicable.
If 90 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.
- Please make sure you fully read and follow the return policy and restrictions below.
- All products are eligible for our refund policy below. However, the shipping charges outside of the mainland USA are always non-refundable.
- FOR SINGLE PACK PURCHASE: You will not need to return the used bottle. You will receive a 100% refund after filling out this form. You are only entitled to one refund like this per product per year.
FOR MULTI-PACK PURCHASE: You only need to return the unused and unopened bottles after completing this form . However, to prevent misuse or abuse of this refund policy, please note that the following rules must be observed:
If you have used only 1 bottle (a 30-day supply): we will issue a refund for that bottle and all unused/unopened bottles you return.
- You purchased a 6-pack of a supplement
- You used 1 bottle and returned 5 unopened bottles.
- Once received at our warehouse, we will issue a refund for all 6 bottles.
If you have used more than 1 bottle (a 30-day supply): we will only issue a refund for the first bottle and the unused/unopened bottles that you return. You will not receive a refund for the second or subsequent bottles that you used.
- You purchased a 6-pack of Emma Relief.
- You used 2 bottles of Emma and returned 4 unopened units.
- Once received at our warehouse, we will issue a refund for 5 bottles (the first used bottle of Emma plus the 4 unused units you returned).
- If you have used only 1 bottle (a 30-day supply): we will issue a refund for that bottle and all unused/unopened bottles you return.
Step 1: Ensure you have read and understood the return rules above. They are very important and must be observed. We put them in place to prevent misuse and abuse.
Step 2: Place the refund request with our customer service team by filling out this form, or email@example.com or call 1-888-808-EMMA(3662)
Step 3: Return the products.
- If you’re in the USA, our rep will send you a prepaid label via email. Please promptly pack and ship back unused and unopened products to our warehouse. Shipping and handling fee will be deducted from the final refund amount.
- If you’re outside of the USA, we ask that you obtain the shipping label and pay directly to your carrier of choice in your country since we will not be able to generate a label for you.
Step 4: Sit back and relax.
Once the returns of unused and unopened bottles are received and confirmed at our facility, we will issue the refund in accordance with the policy explained above, excluding 10% for shipping and handling fees, if applicable.
PLEASE NOTE: It may take a week for the carriers to ship back the products and another week for our facility to process your return. Once we issue the refund, your bank may take 2-7 days to clear the fund and reflect the amount in your account.
CANCELLATION: While we'll do our best to accommodate cancellation requests, once an order is processed for shipment, we cannot guarantee cancellation.